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Health Care Leader Boosts Productivity with Automated Workflows

Upper Chesapeake Health wanted to streamline operations to ensure continued high-quality patient care while growing the organization. UCH added Nintex Workflow 2010 to its Microsoft SharePoint Server environment so it could automate workflow processes, such as identity lifecycle management, employee evaluations and capital requests. Freed from manual processes, employees can now devote themselves to more valuable work that ultimately improves the health and well-being of the UCH community.

Upper Chesapeake Health's Mission

In the world of health care, successful organizations must be able to comply with strict regulations, maintain advanced medical capabilities and equipment, keep costs down and differentiate themselves from other providers. Upper Chesapeake Health is the primary health care system in Harford County, Maryland, in the United States. Its 2,700 team members and 550 medical staff physicians are dedicated to creating the healthiest community in the state.

Manual Onboarding Takes "Inordinate" Amount of Staff Time

UCH’s process for onboarding new employees and for closing accounts and access when an employee left the organization complied with the Health Insurance Portability and Accountability Act of 1996 and other patient privacy and system security regulations. However, it took “an inordinate amount of IT staff time and attention,” says Rick Casteel, Vice President of IT at Upper Chesapeake Health. UCH wanted to establish electronic employee identity lifecycle management to alleviate the burden to its technology resources.

“We saw that by automating account creation, deletion and the steps in between, we could ensure that we handle the whole process in a consistent fashion, minimize the risk of human error and free up IT staff for more valuable tasks,” Casteel says.

Easy-To-Use Solution Boosts Productivity and Efficiency

RJB Technical Consulting used Nintex Workflow 2010 to build three new workflows. As a result, UCH employees in IT, HR and other departments spend fewer hours on manual, labor-intensive tasks such as onboarding. An HR employee takes 10 minutes to fill out a single form and electronically submits it, triggering the automatic provisioning of the new employee’s accounts, the granting of the appropriate badge-related hospital access and the populating of the employee’s SharePoint user profile.

“By deploying a Nintex Workflow, we’ve minimized the time effort, potential for error and frustration that used to be part of getting each new employee to a point of productivity,” Casteel says. “New employees can get right to work on day one.”

UCH’s developers responded enthusiastically to Nintex Workflow’s intuitive drag-and-drop workflow designer and began creating subsequent workflows, including one for streamlining the employee evaluation process and another for tracking and approving capital requests. UCH employees often do not realize their actions are part of an automated workflow because their tasks and alerts appear within the tools they already use, such as Microsoft Outlook.

“The more opportunities we give employees to put their time and talents toward patient care, the better we can support the health of our community,” Castell says. “Using Nintex Workflow and SharePoint Server 2010 as an integrated foundation for business and clinical productivity helps us do just that. I can now reassign network administrators, for example, from account creation to more strategic tasks that can have a greater positive impact on the UCH community, such as stabilization projects, upgrades and implementation of helpful new technologies.”

Of course, any IT solution is only as effective as its adoption rate, which is one of the reasons UCH chose Nintex Workflow.

“Nintex Workflow 2010 is one of the easiest tools I’ve ever worked with,” says Kevin Hipkins, Web Development Specialist at UCH. “I can do so much with it. It makes developing workflows fast and efficient and it’s really easy to use.”

Nintex Workflow 2010 is one of the easiest tools I've ever worked with.

Kevin Hipkins
Web Development Specialist

Upper Chesapeake Health
Upper Chesapeake Health
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Estados Unidos
Health Care
Business Situation
UCH employee productivity suffered from cumbersome manual processes that slowed operations and made it more challenging to comply with patient privacy and security regulations and accommodate growth.
The organization adopted Nintex Workflow 2010, which works with its existing Microsoft SharePoint Server 2010 solution and gives UCH developers easy-to-use tools to automate complex processes.
  • Enhanced employee productivity
  • Improved operational efficiency and transparency
  • Ease of use

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Upper Chesapeake Health

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